Effective Date: 9/9/2026

At innerside&co., we take product quality, safety and customer satisfaction seriously. Because our products are nutraceutical and health supplements, returns are subject to hygiene, safety and product-integrity requirements.

Our products include nutraceutical gummies formulated around ingredients such as Biotin and Melatonin and are supplied in sealed packaging with tamper-evident protection.

1. Eligibility for Returns

We accept returns only in the following situations:

  • You received a damaged product.
  • You received the wrong product.
  • The product received is defective or has a packaging/sealing issue.
  • The product received is materially different from what was ordered.

For health and hygiene reasons, products that have been opened, used or tampered with generally cannot be returned.

2. Products Must Be Unopened

To be eligible for a return, the product should generally:

  • Be unopened and unused
  • Have its original packaging intact
  • Have the original tamper-evident seal intact, where applicable
  • Include the original packaging and labels
  • Be returned with the order/invoice details

Our products are supplied with branded tamper-evident seals and batch traceability information.

3. Damaged or Incorrect Products

If your order arrives damaged or you receive an incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Product name
  • Description of the issue
  • Clear photographs/videos of the package and product
  • Photographs of the shipping label, where applicable

This allows us to investigate the issue and coordinate an appropriate resolution.

4. Products That Cannot Be Returned

Returns may not be accepted for:

  • Opened or partially consumed products
  • Products with a broken or removed tamper-evident seal
  • Products damaged after delivery due to improper handling or storage
  • Products returned without prior approval
  • Products returned after the applicable return period
  • Products purchased from unauthorized sellers or third-party sources

5. Return Approval

Do not send a product back before contacting our customer support team.

Once your request is reviewed, we will inform you whether the return is approved and provide the necessary return instructions.

6. Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

If your refund is approved, the refund will generally be processed through the original payment method, subject to the applicable payment provider’s processing timelines.

Shipping charges may not be refundable unless the return is due to an error attributable to us or otherwise required under applicable law.

7. Replacement

Where appropriate, we may offer a replacement instead of a refund for products that are damaged, defective or incorrectly supplied.

Replacement availability may depend on product stock.

8. Cancellation

Order cancellation requests should be made as soon as possible after placing an order.

Once an order has been processed, packed or shipped, cancellation may no longer be possible. In such cases, the order will be subject to the applicable return conditions.

9. Product Storage

Customers should follow the storage instructions printed on the product packaging.

For example, the product catalog recommends storing the gummies in a cool, dry place below 25°C.

We cannot be responsible for product deterioration caused by improper storage or handling after delivery.

10. Contact Us

For returns, replacements or refund-related queries:

innerside&co.
Email: contact@innersideco.com
Phone:  +91 9875216266.
Address: 103, Dharmendra Complex, First Floor, Poona Kumhariya Road, Near Maruti Roadways Office, Parvat Patiya, Magob, Surat, Gujarat – 395010